Privacy Policy

2. What personal data do we process?

Depending on how you use our website and the nature of your request, we may process the following categories of personal data:

• first and last name
• email address
• telephone number
• address or location of the relevant property
• information relating to the property and your real estate project
• the content of your message or request
• information provided in connection with a property valuation, viewing, sale, purchase or rental request
• information necessary to manage a business or contractual relationship

We may also process certain technical information generated automatically when you use our website, including information relating to your browser, operating system, date and time of access, IP address and technical logs required for the operation and security of the website.

We do not collect bank account or payment card information directly through the forms on this website.

We ask you to provide only information that is necessary for your request and to avoid submitting sensitive personal data that is not required for the relevant purpose.

3. How do we collect your personal data?

We primarily collect personal data that you voluntarily provide to us, including when you:

• use our contact form
• request a property valuation
• request a viewing or information about a property
• contact us by email or telephone
• communicate with us in connection with a real estate project or contractual relationship

Certain technical information may also be collected automatically when you browse our website, in particular to ensure its operation, security and maintenance.

4. Purposes of processing

We may process your personal data for the following purposes:

• responding to your requests and enquiries
• contacting you regarding a property valuation, viewing or real estate project
• assessing or analysing a property when you request a valuation
• arranging and managing property viewings and transactions
• preparing, performing and managing mandates or other contractual relationships
• communicating with persons and professionals involved in a real estate transaction where necessary to complete that transaction
• operating, securing and maintaining our website
• measuring and analysing website traffic where you have consented to the relevant analytics tools
• complying with our legal and regulatory obligations
• preventing, establishing or defending legal claims

Personal data submitted as part of an enquiry is not used for unrelated marketing campaigns.

If we intend to use your personal data for a purpose that is incompatible with the original purpose, we will provide the information required by applicable law.

5. Legal bases for processing

Depending on the circumstances, we may process your personal data on the following legal bases:

• pre-contractual measures or performance of a contract, particularly when you contact us regarding a real estate project or contractual relationship
• legitimate interests, including responding to enquiries, managing our business, maintaining the security of our systems and protecting our legal rights
• consent, in particular where consent is required for certain cookies or analytics tools
• legal obligations, where processing is necessary to comply with an applicable legal obligation

Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Where the GDPR applies, we rely on the legal bases provided for under the GDPR, including Article 6.

6. Forms and electronic communications

When you use a form on our website, the information you provide is transmitted to Provini Properties Sàrl so that we can process your request.

Electronic communications may be processed with the assistance of specialised technical service providers, including our email delivery provider, currently Resend, as well as services required to host and operate the website.

These providers process data only to the extent necessary to provide their services and are subject to applicable data protection requirements.

7. Technical service providers and recipients

We may use technical service providers that process personal data on our behalf, including:

• Vercel, for website hosting, deployment and technical infrastructure
• Resend, for the delivery of emails generated by website forms and services
• Google Analytics, where you have consented to the use of this analytics service

Other service providers may be used where necessary for the operation of our business or website.

We do not sell your personal data or disclose it to third parties for the purpose of marketing their own products or services.

In connection with a real estate transaction, however, your personal data may be disclosed, to the extent necessary, to persons or professionals involved in that transaction, such as property owners, buyers, sellers, tenants, notaries, lawyers, brokers, financial institutions or other relevant partners.

Any disclosure is limited to the information necessary for the relevant purpose.

8. International transfers of personal data

Some of our technical service providers may process personal data from or in countries outside Switzerland or the European Economic Area.

Where personal data is transferred internationally, we take appropriate measures to comply with applicable Swiss data protection law and, where the GDPR applies, the corresponding requirements of the GDPR.

Depending on the country concerned and the circumstances of the transfer, the transfer may be based on an adequacy decision, standard contractual clauses or another recognised legal safeguard.

Because we use international service providers, certain personal data may be processed in the United States or in other countries where our service providers or their subprocessors operate.

9. Cookies and similar technologies

Our website may use cookies and similar technologies that are necessary for its operation, security and the provision of certain services.

Where cookies or analytics technologies require your consent, they are activated only after you have given your consent.

You may manage or withdraw your consent at any time through the cookie settings available on our website.

Manage cookie preferences

10. Google Analytics

Where you have provided consent, we may use Google Analytics to understand how visitors use our website and to improve its content, functionality and user experience.

The information collected by this service depends, among other things, on the technical configuration and privacy settings we have implemented.

Google may process certain information outside Switzerland and the European Economic Area. International transfers are carried out in accordance with the mechanisms provided for under applicable law.

You may withdraw your consent at any time through the website's cookie settings.

11. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or for as long as required by law.

Enquiries received through our forms and the related communications are retained for as long as necessary to process the enquiry and manage the resulting relationship.

Where a contractual relationship or real estate transaction results from an enquiry, relevant data and documents may be retained for as long as necessary to perform the contract, protect our legal rights and comply with statutory retention obligations.

Documents subject to statutory retention requirements are retained for the period prescribed by applicable law, including where accounting, tax or contractual obligations require such retention.

Once the applicable retention period has expired, personal data is deleted or anonymised, subject to legal obligations or requirements relating to the establishment, exercise or defence of legal claims.

12. Data security

We implement appropriate technical and organisational measures to protect personal data against loss, destruction, unauthorised access, disclosure, alteration or other unauthorised processing.

Access to personal data is restricted to persons and service providers who need such access to perform their duties or provide the relevant services.

Despite the security measures implemented, no transmission of data over the internet or computer system can guarantee absolute security.

13. Your rights

Subject to applicable law, you may have the following rights:

• to request information about the processing of your personal data
• to request access to the personal data we hold about you
• to request the correction of inaccurate or incomplete personal data
• to request the deletion or destruction of your personal data where the legal requirements are met
• to object to certain processing activities where the legal requirements are met
• to request the return or transfer of your personal data in cases provided for by law
• to withdraw your consent where processing is based on consent

Where the GDPR applies, you may also have additional rights under the GDPR, including, depending on the circumstances, the right to restriction of processing, the right to data portability and the right to object to certain processing activities.

To exercise your rights, please contact us at: contact@provini-properties.com

We may request reasonable information to verify your identity before processing your request.

14. Complaints

If you believe that the processing of your personal data does not comply with applicable data protection law, you may contact us so that we can review your concerns.

In Switzerland, you may also contact the: Federal Data Protection and Information Commissioner (FDPIC)

Where the GDPR applies, you may also lodge a complaint with the competent data protection supervisory authority in your country or habitual place of residence.

15. Personal data relating to third parties

If you provide us with personal data relating to another person, for example a co-owner, representative, buyer or any other person involved in a real estate project, you must ensure that you are authorised to provide such data and, where required, that the person concerned has been informed of the disclosure.

16. Changes to this Privacy Policy

We may amend this Privacy Policy where necessary, including following changes to our services, processing activities or applicable legislation.

The version published on this page is the version currently in force. The date of the latest update is indicated at the beginning of this Privacy Policy.